Florist Support - Media99 HelpDeskOur clients use SiteWorks, our florist website management software, to manage the majority of their website's content. But what happens when you need to talk to someone about your design? What about email Marketing? Do you have questions about an order?
Media99 Florist Website SupportThere are several ways to comminicate with Media99 regarding changes to or questions about your website. These methods include phone, email, and our HelpDesk.
The Media99 HelpDesk, powered by Zendesk, operates during our normal business hours of 9am - 5pm (CST) Monday through Friday. You can download the Zendesk app so you can take our support system with you anywhere you go.
The Media99 HelpDesk is provided to all of our florist eCommerce clients free of charge.
You can attach files to your support tickets including spreadsheets, images, zip files, and more. Maybe you have a custom made banner you would like to display on your website. Did you win a florist award or have other accolades you would like to display? Our HelpDesk is how our team manages service requests.
Most tickets are answered the same day. If a request results in a solution that is more involved than usual, it could take longer, but we will communicate with you and let you know this.
The key is communication. By opening up communication channels such as our HelpDesk, we can better serve the florist, enabling you to be more successful with your eCommerce business.