A great florist website should come with great support.

We give you the tools to take care of most of the day-to-day tasks that you want with your website. However, that doesn't stop a question from coming up. If you have a problem with your website or just want to change a graphic we want you to know you can come to us and we will give you an answer.

Our online HelpDesk is a great resource for day-to-day questions and needs. The HelpDesk is the main hub of website-related activity. You can submit a support ticket at any time of day, any day of the week. Tickets can be concerning anything from activating a new category on your website or inquiring about adding a new section. If your support ticket comes in after our normal operating hours it will be answered as soon as possible on the next business day. Once your free account is setup on the HelpDesk you can download the HelpDesk app for your smartphone.

If you have an question that is better related via phone, you can call us anytime from 9am - 5pm (cst). We also have an emergency line available for those unforeseen situations in which it is, well, an emergency (website down, orders not coming through, etc).

We send out newsletters on a regular basis to inform you of changes or new features available for your florist website. We don't send spam, and we don't sell your information to 3rd parties. Emails you receive from Media99 are sent to keep you informed of project status, e-mail campaign/mailer availability, special office hours, etc.

You can follow us on our social media channels for further updates.


The bottom line is we make sure you have the support you need to be successful with your florist website.